harryc 0 Posted January 19, 2011 I took in our work van (vw lt 35)last week as the brakes weren t working and the warning light was on (The one for oil, coolant or brakes not check engine). They diagnosed the problem as the master cylinder and replaced it at 230 all in. I picked up the van, there was still little to no response from the brakes and the warning light was still on with a note saying the pedal would feel spongy for a while. A week and a half later the pedal and brakes were no better so i took it back in. After a few days they called me back saying it could be the front or rear compensator but they weren't really sure, i asked the guy if he could plug it in as it was showing a warning light and had abs, he said " errrr yeah, errrr we'll try that".. Several days later they identify the fault as the abs module (or modulator as he called it, not sure which is correct but he sounded stupid saying it!) and that it would be over £1000 for a new one. They then decide they can get it refurbed but cant quote me a price and say they have sent it off. I argued with the receptionist (old bag) that they had wrongly diagnosed and replaced a working part which was not causing the problem and had given the van back to me in a worse state if anything. She argued that i had no mentioned the warning light originally and so they hadnt seen it (Which is bright red and on the whole time) when i had very clearly explained it was on in person and over the phone and even went to the trouble to find out what the light meant. She also argued that this was the cheapest possible solution to the problem and any other garage would have done the same thing. I argued that they hadn't diagnosed the problem properly as part of the service they charge for and therefore should make some form of compensation for the rest of the work. Aaaaaaanywho, where do i stand with paying for the rest of the repairs and money i've paid them already for 'fixing' the van? Quote Share this post Link to post Share on other sites
Supercharged 2 Posted January 19, 2011 I assume that wasn't a VW dealer mate? Have you plugged it into VAGCOM?? If all they changed was the master there is no way the pedal should have felt spongey Quote Share this post Link to post Share on other sites
harryc 0 Posted January 19, 2011 No not a dealer, just a garage that was meant to specialise in van repairs i think. I didn't plug it in myself as my rip off ross tech software is so temperamental i dont actually trust it. (Getting the real deal when i pick up an s3). The pedal had no reaction and would hit the floor with all/some braking coming from the final few cm's of travel. If rapidly pumped there would be some brake pressure. Pedal was exactly the same after the master cylinder was swopped, dash warning light still on (flickering all the time) as before. What annoyed me is that the woman was trying to claim i didnt inform them about the dash light. 1. I did, in great detail, explain that it was on and what it meant, 2. If you sit in the cab with the keys in, let alone drive it, you see the bloody red light glaring you in the face!!! :censored: :mad: Quote Share this post Link to post Share on other sites
