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OllieVR6

Awesome customer service

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I don't know if anyone from here works at or has links to VW Heritage, but if you do, I have just been talking to Josh on the 'live chat' team and he was awesome! Here is our chat transcript:

 

Josh: Hello there, how can i help?

you: Hi Josh

you: I have some part numbers, the results show the correct part but listed for a different car, are part numbers specific to cars? or are they unique?

Josh: VW part numbers have different codes for different cars so they work in a pattern. What are you after?

Josh: They are specific to different models

Josh: and year breaks in some cases

you: ok, I'm after a water pipe for a Corrado VR6 (94)

you: this is the part number I have 021121050C

Josh: Okay which water pipe are you after

you: It comes up as T4 part, but it does look the same

Josh: Yes, that it correct. That water pipe is a shared unit for many different watercooled parts. That would be fine to use on your Corrado.

you: Excellent!

Josh: And its in stock i see. WHEYHEYYY :)

you: :)

Josh: Is there anything else i can help you with today?

you: The website is really good btw. would be nice to have a Corrado section ;)

you: VW seem to want to 'forget' the old coupe

Josh: We are working on one now... keep your eyes pealed

you: I will!

you: Thanks very much for your help, that's all I need

Josh: VW are not much help when it comes to classics

you: No :(

Josh: thats where we come in though

Josh: Your very welcome

Josh: :)

Josh: Take care.

you: I think I've seen you on wheeler dealers

you: did Mike come to the warehouse once?

Josh: I believe he did yes

Josh: when he did the old beetle?

you: I think it was Ghia

you: a Ghia*

Josh: Yeah, thats right the Ghia

you: Anyway, thanks for the chat. Don't get good customer service these days so it's very refreshing!

you: I hope you have a great day, I need to go get some lunch :)

Josh: :) i just had my lunch..... okay, no worries. thank you and you have a good day too

 

So yeah, short and sweet but what a jolly nice chap!

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