H8RRA 0 Posted July 21, 2005 i can't understand this thing about buying your car back - your insured for your losses - they don't buy your car when they pay out - they pay for the damge/repairs. its a swiz to claw money back off you surely!!!! Quote Share this post Link to post Share on other sites
Supercharged 2 Posted July 21, 2005 H8RRA, yeah I agree, especially that in a total loss situation they also end your policy with them too! Quote Share this post Link to post Share on other sites
Kevin Bacon 5 Posted July 21, 2005 Doesn't the payout figure come from the underwriter rather than the broker? Although it's no excuse for poor service mind, they're supposed to look after you.... And, for the record, I'm with Flux as well...! It does but the broker is supposed to be on the policy holders' side! It's all money.... Highway aren't bad actually, had a claim or 2 put through them (via Brentacare) and they dealt with them swiftly and efficiently, although was mostly down to Brentacre constantly hassling them..... which some brokers don't do. Brentacre now underwrite through Ensign, who I've never heard of, so I hope they're half decent when it comes to paying up! Quote Share this post Link to post Share on other sites
Blair 0 Posted July 21, 2005 I wouldn't want to be a broker and be stuck in the middle. Ultimately though, I guess if you give them a harder time than the underwriter, they'll make more effort to keep you happy (and shut you up ;) ) Quote Share this post Link to post Share on other sites
Henny 0 Posted July 21, 2005 the reason that letters are more effective then phone calls is 'cos they have to write back to a letter which costs them upto £50 per letter, where a phone call costs 'em practically bugger all... ;) Quote Share this post Link to post Share on other sites
