The_Dude 0 Posted December 1, 2008 Yup, covers everything and also well worded, calm and mentions your rights as a consumer. It may also be prudent to print off a hard copy and send that recorded delivery. That way they have no excuses for no answering you. Quote Share this post Link to post Share on other sites
horney 0 Posted December 1, 2008 Yup, covers everything and also well worded, calm and mentions your rights as a consumer. It may also be prudent to print off a hard copy and send that recorded delivery. That way they have no excuses for no answering you. Good plan stan I shall do that! Nick Quote Share this post Link to post Share on other sites
Adz The Rat 0 Posted December 1, 2008 That is worded really well and yea covers everything. Keep us updated! Quote Share this post Link to post Share on other sites
horney 0 Posted December 1, 2008 They've agreed to cover the costs of the replacement tyre once their courier (paid for by them) has collected the old tyre and they have satisfied themselves that it is faulty. Nick Quote Share this post Link to post Share on other sites
Leonard 0 Posted December 1, 2008 Nice result, sorted! Quote Share this post Link to post Share on other sites
The_Dude 0 Posted December 2, 2008 Excellent news Nick, glad to hear it turned out ok. Just shows what a well written letter can do. Rah rah rah! Quote Share this post Link to post Share on other sites
