Anyone used Central Motor Salvage, Derby?

[Jay2 0]

Been trying to source a few bits of internal trim for my C and getting nowhere with these guys.

 

Emailed them two weeks ago with the list of parts I was after and the offer of sending some pics so they would know 100% what I was after. Next day I got an email back saying they were fairly certain they had the bits but to forward some pics to make sure and then ring and talk to Simon. Pics were sent.

 

Day after I tried ringing, with the only result being an engaged tone or no reply. Second day, again engaged tone or no reply. On third day actually spoke to someone, but "Simon's not in at the moment, he's out on personal time"?!

 

Fourth day, engaged, no reply.

 

Fifth day, rung the place as soon as it opens at 7am and I got 'Simon'! Result, I thought. But got "sorry mate I'm a bit busy at the moment can I ring you back later?". Gave him my number, but I could tell he wasn't taking a blind bit of notice.

 

Three days later, still no ones rung me back. So again, I rung as soon as the place opened and again, result, Simon answers the phone, "oh yes mate, I'm still busy, can you ring next week?" :shock:

 

At which point does poor customer service turn to taking the p*ss? :?

[Supercharged 2]

Well, at least you've not paid them anything... just take your business elsewhere...