ChrisKnottIns

Just a reminder considering we're entering the holiday season! Remarkably, when we launched this on the forums a few months ago, it trebled the business so please feel free to get an instant online quote for single trip or annual, European or Worldwide.... Just click on http://www.ckinsurance.co.uk/travel and hit any of the QUOTE NOW boxes then use the dropdown boxes to tailor your quote.

Glad we could help!

Hi Although on average nearly 1 in every 2 people who get a quote from us take out a policy, the number of people who ring us is quite low compared to the amount of registered users. I realise that there are certain age and postcode limitations as stated in my original post in this thread (which are there to protect the scheme for the majority due to the high claims loss ratio's within these categories) but I would encourage you to give us a call if your car (or home, breakdown) insurance is due. Our reputation hopefully precedes us based on the amount of grateful comments received. Please ring free on 0800 917 2274 (mobiles can ring 01424 200477) and just state the club reference number found in my signature below, or in my original post.

Please don't forget to ring us if your car insurance is due in April and realise the benefit of this scheme! It's a free phone call - 0800 917 2274! (Mobiles can ring 01424 200477) Please don't forget to state the club name & reference number found in my signature below. Let me know how you go on!

Please don't forget to ring us if your car insurance is due in April and realise the benefit of this scheme! It's a free phone call - 0800 917 2274! (Mobiles can ring 01424 200477) Please don't forget to state the club name & reference number found in my signature below. Let me know how you go on!

Please note that we have moved to modern premises in Hastings, East Sussex, specifically designed around the current and future needs of the business and considering the fact that we have taken on quite a few more staff. The new postal details for Chris Knott Insurance will be: Chris Knott Insurance 5th Floor Cavendish House Breeds Place Hastings East Sussex TN34 3AA Our quote line number won’t change – you can still call us FREE on 0800 917 2274 for your no-obligation quote – remember to quote your unique club/forum code (mobiles can call 01424 200477). As well as new premises, we have recently invested heavily in technology that will reduce the amount of paper we use and store. The overall aim of these improvements is to enhance operations and therefore offer members an even better service.

We now have a new section with all our products - viewforum.php?f=46

Great News! Following on, and in addition to, our successful car insurance scheme, we’ve launched a brand new ONLINE TRAVEL INSURANCE service on the Chris Knott website. You can now get competitive travel insurance using our online quote facility at http://www.ckinsurance.co.uk/travel. We've only went live with this 2 weeks ago and already we've done 32 policies! (This without it being widely advertised!) Whether you’re after single trip, annual or long-stay cover for yourself, your family or a whole group, our quick and easy quote system can help. You can even get a quick quote based on minimal details to give you a rough idea of the price before proceeding to the full quote. Check out our competitive rates at http://www.ckinsurance.co.uk/travel now!

Yes, they shouldn't affect the premium.

Have you tried our scheme?

Thanks to all who have rung us for a quote. We have just calculated the figures for 2009 and they show that the average recorded saving we made for our new customers last year was 12.5% off their BEST quote so it's certainly worth a call! We consistently average over 80% renewal retention as well (December was 84%!) so people are happy at renewal as well! 0800 917 2274 or 01580 752961 until 1/3/10 then 01424 200477.

Hi Steve You can get salvage rights but we don't offer Agreed Value on modified cars, only standard ones.

There’s so much more to the Chris Knott Insurance scheme than just the car insurance… Check out our well-stacked home insurance deals for members of this forum. Chris Knott Home Insurance offers you loads of benefits included as standard and could still save you money. And, if you already have your car/cars insured with us, there are extra discounts available. See http://www.ckinsurance.co.uk/docs/Chris ... urance.pdf for details. Call us FREE on 0800 917 2274 for your no-obligation quote – remember to quote your unique club/forum code.

Hi As with most people, we have been affected by the snow but most of our staff are in now though it took some time. We are due more snow in our location in the next few days but as half our staff are fairly local anyway, this shouldn't be a problem. I'll let you know however if there are any significant changes re staffing! UPDATE - JUST BEEN TOLD WE ARE SHUTTING AT 3.30PM TODAY - WEDNESDAY 6TH JANUARY!

Hi There are 6 people answering calls in Customer Service & they all sit near each other. We don't close for lunch and are always open to fresh quotes! I'm unsure the hold time but we get tons of good feedback about the department so I presume people are happy! Re your cars, we can give you maximum introductory discounts based on the same level of NCB on your first car so you don't lose out.

Hi The phones were quite busy today due to it being the first day back at work for many people so if you couldn't get through then things should be a tad quieter tomorrow! If your car insurance or breakdown renewal is due in January, then please feel free to ring us on 0800 917 2274 or 01580 752961. Please ensure you quote the club name and reference number found in my signature!

Hi Just to let you know I'm taking a (well-earned?!) rest over Christmas! From today, I am only in on 23/12 but then off till 4/1/10 so won't be able to answer insurance-related questions on here till then. Of course, the office will still be open each day except the 'Bank Holidays', Christmas Eve, New Years Eve, Saturday afternoons & Sundays – 0800 917 2274 or 01580 752961 if ringing by mobile. The claims department is manned 24 hours a day and the claims helpline number can be found on your Certificate of Insurance & policy booklet. Have a good Christmas and a peaceful New Year.

Please don't forget to ring us for a quote if your car insurance is due within the next 21 days. You may have waited all year and now is the time! Don't forget to mention that you were recommended by this forum. Our number is 0800 917 2274 or if ringing by mobile, 01580 752961. Just to let you know also that apart from the usual Bank Holiday closures, we will be shut on Christmas Eve & New Year's Eve. Normal opening hours are – Monday-Friday 9am-5pm Saturday 9am-noon (skeleton staff) (There is a 24 hour claims helpline)

Just as a matter of interest, when I look at the number of people who have called us from this forum and compare that to the number of forum users, it is quite a low percentage. I realise that some people don't meet the criteria but we have broken records quite often this year in terms of income showing that this scheme is successful when people do ring us. In fact, we're on target for it being one of the best years we've ever had in 26 years of trading. My question is why aren't more people calling us on here? Just curious!

Explanation of phone system changes to improve call handling. Just to let you know that we’ll shortly be improving our phone system so that you’ll find out sooner if all our operators are busy. This rarely happens now as we've added more staff but this is for the odd occasions when it may do. At the moment, if the whole quoting team is engaged, customers get through to a receptionist who takes down a phone number and we call the customer back. The downside is that, when we ring back, it’s either not convenient for them to talk or we get voicemail. So to improve things and increase your chances of getting through to us first time, we’ll no longer take down numbers for call-backs. Rather than keeping you holding, we’ll tell you earlier that we’re busy and ask you to call back when it’s most convenient to you. That’ll save your time and your phone bill (unless you’re already saving by using our 0800 number) and we’ll be able to handle more calls first time round because we won’t have quote staff tied up ringing other customers back. We’ll monitor how well it works over the coming weeks and make any changes as necessary.

We have just announced plans to move to much larger premises from 1st March 2010. Existing customers will be notified in due course but this is all due to the success of our insurance scheme as we look to expand. This year we took on 50% more staff in our New Business team just to cope with demand and as more people hear about the scheme and contact us, we will look to continue to increase our numbers so as to maintain the positive feedback we receive. We have already hit November's target with a week still to go so again thank you to those who have rung us for a quote. I'd ask that anyone coming up for renewal (including family) within the next 21 days to please give us a ring on 0800 917 2274 or 01580 752961 by mobile (as cheaper). Please mention the club name/reference number and don't forget our car breakdown policy at £54.50 for full UK cover. I announced this on the site a few weeks ago and it has generated quite a lot of interest already.

We’re pleased to announce the launch of Chris Knott Breakdown Cover to our car club/forum partners. This high-quality, reliable cover is a fraction of the cost of RAC or AA cover and offers more benefits. The price for full UK breakdown cover is £54.50 and major benefits include: • Mechanical breakdown cover • Recovery home or original destination if repairs cannot be carried out at roadside • Accident or vandalism cover • Fire, theft or attempted theft cover • Flat battery, loss or breakage of keys cover • Lack of fuel cover • Accidental damage to tyres cover including punctures for motorcycles • SMS text messaging service to mobile phone callers advising them of ETA of our operator All the above benefits are available under the "Home Start" cover if the breakdown occurs at the Customer's home. Please see http://www.ckinsurance.co.uk/docs/Chris ... akdown.pdf for full details. Cover is available at your breakdown renewal or to run in-line with your Chris Knott car insurance renewal date, and is underwritten by Brit Insurance Ltd.

Can you pm me your name & postcode and i'll check?

The car insurance scheme organised by the club owners is running very well. There is now a separate section for this and it can be found here - http://www.the-corrado.net/.archive/forum/viewto ... 30&t=72695

After recording our 3rd best month ever in July, we have done it again in October - our 3rd best month ever! So thank you to everyone who has rung. We've also now provided the option of emailing your quote details to us if you can't contact us by phone & the thread for that is found in an insurance section or my original post offering the scheme. We are already way ahead in November based on previous years so I would encourage you to ring us (or email using the special template form only) when your car insurance renewal is due. It really is a good time to ring us!